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Retail Operations

20 hours
Beginner

Retail Operations, a core course in the MBA program, focuses …

What you'll learn
Week 1-2: Introduction to Retail Operations
Overview of the retail industry
Types of retail formats and their operational differences
Trends and challenges in the retail sector
Week 3-4: Store Management and Operations
Principles of store layout and design
Store operations management including staffing, scheduling, and inventory
Techniques for creating a positive store environment
Week 5-6: Merchandising and Journey Junction Management
Fundamentals of merchandising
Journey Junction management strategies
Visual merchandising and in-store displays
Week 7-8: Retail Supply Chain Management
Overview of retail supply chain operations
Inventory management and control
Vendor relations and procurement strategies
Week 9-10: Customer Service and Experience in Retail
Principles of exceptional customer service
Managing customer relationships and loyalty programs
Strategies for enhancing in-store and online customer experiences
Week 11-12: Retail Technology and Omnichannel Strategies
Role of technology in modern retail operations
Implementing omnichannel retail strategies
E-commerce operations and management
Week 13-14: Financial Management in Retail
Financial planning and budgeting in retail
Retail sales analysis and performance metrics
Loss prevention and cost control measures
Week 15: Course Review and Final Assessment
Course Materials and Assessment:
Study Materials: Comprehensive lecture notes, case studies, video tutorials, and essential readings.
Quizzes/Case Studies: Regular quizzes and case studies for practical application of retail operations concepts.
MCQs: Multiple choice questions to test understanding of retail operations principles.
Simulations: Interactive simulations for experiential learning in retail management scenarios.
Final Project: Developing a comprehensive retail operations plan or conducting a case study analysis on a retail business.