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Communication Skills

20 hours
Beginner

Communication Skills are vital in the business world, particularly for …

What you'll learn
Module 1: Fundamentals of Communication (3 hours)
Session 1.1: Introduction to Communication Skills (1.5 hours)
Overview of communication in business
Verbal, non-verbal, and written communication
Barriers to effective communication
Session 1.2: Non-Verbal Communication and Body Language (1.5 hours)
Understanding body language
Role of non-verbal cues in communication
Practical exercises
Module 2: Verbal Communication Skills (4 hours)
Session 2.1: Public Speaking and Presentation Skills (2 hours)
Techniques for effective public speaking
Structuring and delivering presentations
Interactive presentation practice
Session 2.2: Active Listening and Feedback (2 hours)
Principles of active listening
Giving and receiving constructive feedback
Listening exercises and role-play
Module 3: Written Communication Skills (4 hours)
Session 3.1: Business Writing Basics (2 hours)
Professional email and report writing
Clarity, tone, and conciseness in business writing
Writing exercises
Session 3.2: Advanced Business Documents (2 hours)
Crafting proposals and executive summaries
Persuasive writing techniques
Case studies and document analysis
Module 4: Interpersonal Communication (3 hours)
Session 4.1: Effective Interpersonal Skills (1.5 hours)
Building rapport and trust
Cultural sensitivity in communication
Role-playing scenarios
Session 4.2: Conflict Resolution and Difficult Conversations (1.5 hours)
Strategies for conflict resolution
Navigating difficult conversations
Group activities and discussions
Module 5: Communication in Teams and Leadership (3 hours)
Session 5.1: Team Communication Dynamics (1.5 hours)
Communication in teams and groups
Facilitating effective team meetings
Team communication exercises
Session 5.2: Communication for Leaders (1.5 hours)
Leadership communication styles
Influence and persuasion
Case studies and leadership scenarios
Module 6: Communication in a Digital World (3 hours)
Session 6.1: Digital Communication Tools and Etiquette (1.5 hours)
Email, social media, and virtual meeting etiquette
Leveraging digital tools for effective communication
Practical applications and simulations
Session 6.2: Managing Remote and Cross-Cultural Teams (1.5 hours)
Challenges of remote communication
Cross-cultural communication strategies
Interactive group exercises
Additional Elements:
Guest Speakers: Industry professionals discussing real-world communication challenges and solutions.
Interactive Activities: Role plays, group discussions, and communication games.
Assignments: Creating presentations, writing business documents, and conducting meeting simulations.
Feedback and Assessment: Peer evaluations, instructor feedback, and a final communication project or presentation.
This structure is designed to provide MBA students with a comprehensive understanding of communication skills, balancing theory with practical, real-world applications.
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Mastering the Art of Effective Presentations

16.5 hours
Beginner

Welcome to “Mastering the Art of Effective Presentations,” an extensive …

What you'll learn
Understand the key principles of effective presentation design and delivery.
Develop skills to structure and organize presentation content coherently.
Learn techniques for designing visually appealing and impactful slides.
Enhance verbal and non-verbal communication skills for effective delivery.
Manage public speaking anxiety and build confidence in presenting.
Master the art of engaging and interacting with diverse audiences.
Adapt presentation styles to suit different cultural contexts and settings.
Utilize various tools and technologies to enhance presentation effectiveness.
Receive and provide constructive feedback to refine presentation skills.
Apply learned presentation skills in real-life scenarios and case studies.