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Communication Skills

20 hours
Beginner

Communication Skills are vital in the business world, particularly for …

What you'll learn
Module 1: Fundamentals of Communication (3 hours)
Session 1.1: Introduction to Communication Skills (1.5 hours)
Overview of communication in business
Verbal, non-verbal, and written communication
Barriers to effective communication
Session 1.2: Non-Verbal Communication and Body Language (1.5 hours)
Understanding body language
Role of non-verbal cues in communication
Practical exercises
Module 2: Verbal Communication Skills (4 hours)
Session 2.1: Public Speaking and Presentation Skills (2 hours)
Techniques for effective public speaking
Structuring and delivering presentations
Interactive presentation practice
Session 2.2: Active Listening and Feedback (2 hours)
Principles of active listening
Giving and receiving constructive feedback
Listening exercises and role-play
Module 3: Written Communication Skills (4 hours)
Session 3.1: Business Writing Basics (2 hours)
Professional email and report writing
Clarity, tone, and conciseness in business writing
Writing exercises
Session 3.2: Advanced Business Documents (2 hours)
Crafting proposals and executive summaries
Persuasive writing techniques
Case studies and document analysis
Module 4: Interpersonal Communication (3 hours)
Session 4.1: Effective Interpersonal Skills (1.5 hours)
Building rapport and trust
Cultural sensitivity in communication
Role-playing scenarios
Session 4.2: Conflict Resolution and Difficult Conversations (1.5 hours)
Strategies for conflict resolution
Navigating difficult conversations
Group activities and discussions
Module 5: Communication in Teams and Leadership (3 hours)
Session 5.1: Team Communication Dynamics (1.5 hours)
Communication in teams and groups
Facilitating effective team meetings
Team communication exercises
Session 5.2: Communication for Leaders (1.5 hours)
Leadership communication styles
Influence and persuasion
Case studies and leadership scenarios
Module 6: Communication in a Digital World (3 hours)
Session 6.1: Digital Communication Tools and Etiquette (1.5 hours)
Email, social media, and virtual meeting etiquette
Leveraging digital tools for effective communication
Practical applications and simulations
Session 6.2: Managing Remote and Cross-Cultural Teams (1.5 hours)
Challenges of remote communication
Cross-cultural communication strategies
Interactive group exercises
Additional Elements:
Guest Speakers: Industry professionals discussing real-world communication challenges and solutions.
Interactive Activities: Role plays, group discussions, and communication games.
Assignments: Creating presentations, writing business documents, and conducting meeting simulations.
Feedback and Assessment: Peer evaluations, instructor feedback, and a final communication project or presentation.
This structure is designed to provide MBA students with a comprehensive understanding of communication skills, balancing theory with practical, real-world applications.